Returns Policy

Thank you for choosing W Cosmetics. We strive for your satisfaction with every purchase. Please find below the guidelines for returns regarding both change of mind and faulty or defective items.


Change of Mind Returns:

All returns must be made within 30 days of purchase, accompanied by a valid proof of purchase. For change of mind returns, we offer the following options:
  • Exchange: Swap your product for an alternative item.
  • Store Credit: Receive a store credit valid for one year.
Conditions for change of mind returns:
    • Item must be in its original, unopened, and unused condition.
    • Sets or multi-item packs must be returned in full.
    • Product must be in original packaging, including wrapping and box.
    • Sale or promotional items, as well as products bought using a coupon or promotional code, are not eligible for return.
    • Certain products such as lip makeup, lip care, false eyelashes, nail art, accessories, and beauty
      tools cannot be returned for hygiene reasons (unless sealed and in their original packaging to be eligible for a change of mind return.)
    Upon return, products will be inspected for quality control and hygiene. If opened or used, we cannot provide an exchange or store credit.


    Faulty or Defective Item Returns:

    If you receive a faulty or defective product, please return it within the 30-day period with proof of purchase. We offer the following options:

    • Exchange: Replace the faulty or defective product.

    • Store Credit: Receive store credit valid for one year.

    • Refund: Obtain a refund for the faulty or defective product.

    Refunds will be processed using the original payment method. If a Gift Card was used, the refund will be issued as another Gift Card.

    How to Initiate a Return:

    We will cover the return shipping costs if the return is a result of our errors (e.g., you received an incorrect or defective item). Your full-priced refund will be transferred back to your account within four weeks of handing your package to the return shipper. In many cases, you may receive the refund more quickly.

    This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    To return an item, log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. You will be notified via email once we have received and processed the returned item.

    Important Notes:

    • Refunds will not include delivery costs, except for faulty or defective products.

    • Please note that our company will no longer provide after-sale services for YA-MAN beauty devices. For any inquiries, concerns, or warranty-related issues, we kindly request our customers to contact the YA-MAN Global service team directly. Contact the YA-MAN Global service team through the following channels: Customer Service Email: 

    For additional information, please refer to our FAQ page or contact us at


    We ship exclusively via Australia Post. All orders qualify for free shipping on purchases over $99, there is no weight-based charge. Please note that this free shipping offer is applicable only to orders within Australia.