Help Center

Shipping destinations:

• We ship anywhere in Australia.

Shipping times:

• Local orders take 3~7 business days to be delivered to you and we ship within 2 business days.
• International orders are not supported for the moment.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $99 will have free shipping.
• Orders under $99 will be charged for shipping according to your product weight as chart below . Full price will be displayed at checkout. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• Please Note: We DO NOT accept any refunds due to change of mind.
• Products can be returned or exchanged if you are not completely happy with them - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• Please note that customers are responsible for shipping costs of returned items if the request is not out of our errors (you received an incorrect or defective item, etc.).

We're sorry that returns or exchanges for purchases may only be made to original channels. 

If the item you wish to return was not purchased through https://www.wcosmetics.com.au/, we recommend returning to the place of purchase for resolution :click Store locater.

In the event you are unable to return to the place of purchase, please contact us for assistance click: Contact Us. 

Offline

Headquartered in Sydney, we have 4 stores in Queensland, 10 in New South Wales, 5 in Victoria, 2 in South Australia, 1 in West Australia

Check out our stores

Online

You are welcomed to interact with us through the Website, Facebook and Instagram.

Establishing more than 50 business partnerships with famous Asian cosmetics brand, We guarantee 100% authentic products. After stringent research, we promise that none of our products will cause physical harms to customers. However, if your skin is sensitive or you are allergic to any ingredient, please first consult our shop assistants who are always ready to help.